Catch Select  Privacy Policy

1. About This Privacy Policy

Catch Select ("Catch Select", "we", "us" or "our") is committed to protecting the privacy of individuals who interact with us.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our business, including our:

• website;

• enquiries and consultations;

• applications;

• personalised matchmaking and introduction services;

• memberships;

• events and social experiences; and

• other related services.

Where the Privacy Act 1988 (Cth) applies to Catch Select, we handle personal information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs).

The APPs cover, among other matters:

• open and transparent management of personal information;

• anonymity and pseudonymity;

• collection of personal and sensitive information;

• notification when information is collected;

• use and disclosure;

• direct marketing;

• overseas disclosures;

• data quality and security;

• access; and

• correction.

This Privacy Policy should be read together with our Terms and Conditions and any collection notice, consent form or service-specific privacy notice that we provide to you.

 

2. Who This Privacy Policy Applies To

This Privacy Policy may apply to:

• website visitors;

• people who contact or enquire with us;

• people who request or attend a consultation;

• applicants for Catch Select services or membership;

• current and former clients or members;

• individuals considered for potential introductions;

• event attendees;

• people who communicate with us by email, telephone, messaging services or social media;

• suppliers, contractors and business contacts; and

• other individuals whose personal information we collect in connection with our business.

 

3. The Personal Information We Collect and Hold

The type of personal information we collect depends on the nature of your interaction with Catch Select and the services you request or use.

We may collect and hold the following categories of personal information.

3.1 Identity and Contact Information

This may include:

• full name;

• preferred name;

• date of birth or age;

• gender or information relevant to your matchmaking preferences;

• residential address or general location;

• email address;

• telephone number;

• photographs;

• identification documents, where reasonably necessary; and

• other information reasonably necessary to identify or communicate with you.

3.2 Matchmaking and Profile Information

Depending on the service, we may collect information relating to:

• relationship status;

• relationship preferences;

• the type of relationship you are seeking;

• relationship goals;

• values;

• interests and hobbies;

• lifestyle;

• personality;

• occupation or professional background;

• education;

• general location;

• geographic preferences;

• family or personal circumstances where voluntarily provided and reasonably relevant;

• information included in your profile; and

• other information reasonably necessary to provide personalised matchmaking or introduction services.

3.3 Consultation and Communication Information

We may collect information contained in:

• enquiry forms;

• consultation applications;

• questionnaires;

• membership applications;

• emails;

• telephone conversations;

• messages;

• feedback;

• complaints;

• service records; and

• other communications with us.

3.4 Transaction and Service Information

Where applicable, we may collect information relating to:

• services or packages purchased;

• bookings and appointments;

• payments and payment status;

• membership status;

• event registrations; and

• communications concerning your services.

We do not intend to retain complete payment card details unless this is specifically required for a payment process and lawfully handled by an appropriate payment provider.

3.5 Verification Information

Where reasonably necessary for our services, safety processes or administration, we may request information or documentation relating to:

• identity;

• age;

• photographs;

• occupation or employment information;

• relationship status;

• other information reasonably necessary for verification; and

• other documents that you voluntarily provide or that we are otherwise permitted to collect.

The information requested may vary depending on the circumstances.

 

4. Sensitive Information

Some information that may be relevant to personalised matchmaking may constitute "sensitive information" under the Privacy Act.

Depending on the information you choose to provide, this may include information relating to:

• racial or ethnic origin;

• religious beliefs;

• political opinions or affiliations;

• philosophical beliefs;

• sexual orientation or practices;

• health information;

• criminal record or criminal history information; or

• other information classified as sensitive information under applicable law.

Catch Select will only collect sensitive information where we are permitted to do so under applicable law.

Where required, we will obtain your consent before collecting sensitive information, and we will only collect sensitive information that is reasonably necessary for our functions or activities, unless another legal basis applies.

You are not required to provide unnecessary sensitive information.

However, if certain information is reasonably necessary to provide a particular service and you choose not to provide it, we may be unable to provide that service or provide it in the manner requested.

You should not provide sensitive information about another person unless you have an appropriate basis to do so.

 

5. How We Collect Personal Information

We may collect personal information directly from you when you:

• visit or interact with our website;

• submit an enquiry;

• request a consultation;

• attend a consultation;

• complete an application or questionnaire;

• apply for membership;

• purchase or enquire about a service;

• provide information for a matchmaking profile;

• provide verification information;

• register for or attend an event;

• communicate with us by email, telephone, messaging services or other channels;

• provide feedback or make a complaint; or

• otherwise provide information to us.

Where reasonably practicable, we will collect personal information directly from you.

We may also collect information from other sources where reasonably necessary, lawful and appropriate. This may include:

• publicly available sources;

• third-party service providers;

• referral sources;

• people authorised by you to provide information;

• event or business partners; or

• other sources where collection is authorised or required by law.

The fact that information is publicly available does not necessarily mean that we may collect, use or disclose it for any purpose.

 

6. Notification When We Collect Your Information

When we collect personal information, we will take reasonable steps to provide you with, or make you aware of, relevant information about the collection where required by applicable privacy law.

This may include information about:

• our identity and contact details;

• the fact and circumstances of collection;

• the purposes for which we collect the information;

• whether collection is required or authorised by law;

• the consequences if information is not provided;

• the types of persons or organisations to whom we may disclose the information;

• this Privacy Policy and how to access or correct information;

• how to make a privacy complaint; and

• whether we are likely to disclose information to overseas recipients and, where practicable, the countries in which those recipients are likely to be located.

 

7. Why We Collect, Hold and Use Personal Information

We may collect, hold and use personal information for purposes reasonably connected with our business and services, including to:

• respond to enquiries;

• arrange and conduct consultations;

• assess applications;

• determine eligibility for particular services;

• verify information where appropriate;

• create and maintain client profiles;

• understand your relationship goals and preferences;

• provide personalised matchmaking and introduction services;

• identify and consider potential introductions;

• communicate with you about proposed introductions;

• administer memberships and service packages;

• process and manage payments;

• arrange and administer events;

• provide customer service;

• respond to feedback and complaints;

• investigate suspected misconduct, fraud or breaches of our Terms;

• maintain the safety and integrity of our services;

• comply with legal, regulatory and record-keeping obligations;

• improve our services and business operations; and

• otherwise conduct our business activities.

We will generally use or disclose personal information for the primary purpose for which it was collected or for another purpose where permitted by applicable privacy law.

 

8. Matchmaking and Potential Introductions

A core part of Catch Select's services involves considering information about participants to determine whether a potential introduction may be appropriate.

We may use information you provide to:

• understand your preferences;

• understand your relationship goals;

• consider values, lifestyle and interests;

• assess relevant compatibility factors;

• identify potentially suitable participants; and

• decide whether to propose or facilitate an introduction.

Matchmaking involves human judgment and personal assessment.

We may consider information about you internally when assessing potential introductions without disclosing your identity or profile to every person being considered.

Being considered as a potential match does not mean your personal information will automatically be disclosed to another participant.

 

9. Sharing Information With Potential Matches

Where appropriate and permitted by law, Catch Select may disclose selected information to another participant for the purpose of considering or facilitating a potential introduction.

Depending on the circumstances and service process, information shared may include:

• first name or preferred name;

• age or age range;

• general location;

• occupation or professional background;

• interests;

• lifestyle information;

• relationship goals;

• selected profile information; and

• photographs or other information that you have agreed may be used for matchmaking.

We aim to limit disclosures to information that is reasonably appropriate for the matchmaking or introduction process.

We will not intentionally disclose your:

• residential address;

• identification documents;

• financial information;

• full contact details; or

• sensitive information

to another participant unless the disclosure is authorised, consented to or otherwise permitted or required by law and is appropriate in the circumstances.

Where we rely on consent for a particular disclosure, we may obtain that consent separately through an application, profile, consent form or service process.

Once you voluntarily disclose personal information directly to another participant, Catch Select cannot control how that person subsequently uses, retains or discloses that information.

 

10. Disclosure of Personal Information

Depending on the circumstances, we may disclose personal information to:

• other Catch Select participants where appropriate to facilitate matchmaking or an introduction;

• our employees, contractors and authorised representatives;

• technology and software providers;

• website hosting and communications providers;

• customer relationship management and data storage providers;

• payment service providers;

• professional advisers, including accountants, lawyers and insurers;

• venues, event providers and business partners where reasonably necessary;

• regulators, government agencies, law enforcement bodies or other authorities where required or authorised by law;

• organisations or individuals where you have authorised the disclosure; and

• other persons or organisations where disclosure is otherwise permitted or required by law.

We do not sell personal information as a standalone commercial product.

 

11. Overseas Disclosure of Personal Information

Catch Select may use technology, cloud storage, communications or other service providers that are located outside Australia or that may involve the disclosure of personal information to overseas recipients.

Where we are likely to disclose personal information to an overseas recipient, we will take reasonable steps to comply with applicable privacy obligations, including APP 8 where it applies.

Where practicable, we will identify in this Privacy Policy or an applicable collection notice the countries in which overseas recipients are likely to be located.

Before publication, this section should be completed based on Catch Select's actual service providers.

For example, if Catch Select uses overseas-based providers for:

• website hosting;

• cloud storage;

• email;

• customer management;

• booking systems;

• analytics;

• communications; or

• payment processing,

the relevant countries should be reviewed and identified where practicable.

We may update this Privacy Policy as our systems or service providers change.

 

12. Direct Marketing

Catch Select may use your personal information to send you information about our:

• services;

• memberships;

• events;

• promotions;

• updates; and

• other offerings that may be relevant to you.

We will only use or disclose personal information for direct marketing where permitted by applicable law.

Where consent is required, we will seek appropriate consent.

You may request that we stop sending you direct marketing communications at any time.

You can do this by:

• using the unsubscribe facility provided in the communication;

• contacting us directly; or

• following another opt-out process clearly communicated to you.

We will give effect to an opt-out request as required by applicable law.

An opt-out from marketing communications does not prevent us from contacting you about:

• an existing service;

• an appointment or booking;

• a payment;

• an introduction;

• an event registration;

• important changes to our services or terms; or

• another non-marketing matter.

Commercial electronic messages are also subject to applicable Australian spam laws, including requirements relating to consent, sender identification and unsubscribe facilities.

 

13. Website Information, Cookies and Analytics

When you visit our website, we or our technology providers may collect certain technical and usage information.

This may include:

• IP address;

• browser type;

• device information;

• pages viewed;

• referring websites;

• date and time of access;

• website interactions; and

• other usage information.

We may use cookies and similar technologies to:

• operate and secure our website;

• remember preferences;

• improve website functionality;

• understand website usage;

• analyse website performance; and

• support marketing activities where permitted by law.

You may be able to manage cookies through your browser settings.

Disabling cookies may affect the functionality of some parts of our website.

If we use third-party advertising, analytics or tracking technologies, those providers may collect information in accordance with their own terms and privacy practices.

 

14. Social Media and Third-Party Platforms

If you interact with Catch Select through social media or another third-party platform, we may collect information that you provide to us or make available to us through that platform.

The collection and handling of information by third-party platforms may also be governed by their own privacy policies and terms.

You should review the privacy settings and policies of any third-party platform before providing personal information.

 

15. Photography and Video at Events

Catch Select may arrange photography or videography at certain events.

Where reasonably practicable, we may notify attendees that photography or videography is taking place.

Where required or appropriate, we will obtain consent before using identifiable photographs or recordings for marketing or promotional purposes.

If you do not wish to be photographed or recorded, you should notify us before or during the event where reasonably practicable.

We will consider reasonable requests; however, we cannot guarantee that incidental or background images can always be avoided.

 

16. Government-Related Identifiers

Catch Select will not generally adopt a government-related identifier as its own identifier for you.

Where we collect a document that contains a government-related identifier, such as an identification document, we will only use or disclose that information where permitted by applicable law and where reasonably necessary for the relevant purpose.

 

17. Data Quality

We take reasonable steps to ensure that personal information we collect, use or disclose is accurate, up to date, complete and relevant for the relevant purpose.

However, the accuracy of information often depends on the information provided by you.

You should notify us if your personal information or relevant circumstances change.

We may ask you to confirm or update information from time to time.

 

18. Security of Personal Information

We take reasonable steps to protect personal information that we hold from:

• misuse;

• interference;

• loss;

• unauthorised access;

• unauthorised modification; and

• unauthorised disclosure.

The safeguards we use may include, where appropriate:

• restricted access to information;

• authentication and password controls;

• access management;

• secure technology systems;

• contractual or confidentiality obligations;

• appropriate storage arrangements;

• security monitoring;

• staff or contractor procedures; and

• processes for responding to suspected security incidents.

The specific security measures used may vary depending on the sensitivity and nature of the information.

No method of electronic transmission or storage can guarantee absolute security.

 

19. Data Breaches

If we become aware of a suspected or actual data breach, we may take reasonable steps to:

1. contain the incident;

2. assess and investigate the circumstances;

3. take remedial action where possible; and

4. comply with any applicable notification or reporting obligations.

Where the Notifiable Data Breaches scheme applies and an eligible data breach occurs, Catch Select will comply with applicable legal requirements, including notifying affected individuals and the relevant regulator where required.

 

20. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for purposes including:

• providing and administering our services;

• maintaining client and membership records;

• complying with legal and regulatory obligations;

• meeting taxation and accounting requirements;

• responding to enquiries;

• handling complaints or disputes;

• investigating safety or conduct concerns;

• protecting our legal rights; and

• maintaining appropriate business records.

Retention periods may differ depending on the type of information and the purpose for which it was collected.

When personal information is no longer required and we are not required or authorised to retain it, we will take reasonable steps to destroy or de-identify it in accordance with applicable law.

 

21. Access to Your Personal Information

You may request access to personal information that Catch Select holds about you.

To make a request, please contact us using the details in Section 26.

We may request information to verify your identity before providing access.

We will deal with access requests in accordance with applicable law.

In some circumstances, we may refuse or limit access where permitted or required by law.

This may include circumstances where providing access would:

• unreasonably affect the privacy of another individual;

• reveal confidential information about another participant;

• create a safety or security risk;

• prejudice an investigation; or

• fall within another lawful exception.

Where access is refused or limited, we will respond in accordance with applicable legal requirements.

 

22. Correction of Personal Information

You may request correction of personal information that you believe is:

• inaccurate;

• out of date;

• incomplete;

• irrelevant; or

• misleading.

To request a correction, please contact us using the details in Section 26.

We may take reasonable steps to verify your identity and assess the request.

If we do not agree that the information should be corrected, we will deal with the request in accordance with applicable law.

You should notify us promptly if information relevant to your Catch Select profile or services materially changes.

 

23. Anonymity and Pseudonymity

Where lawful and reasonably practicable, you may have the option of interacting with Catch Select anonymously or using a pseudonym.

However, anonymity or pseudonymity may not be practicable for certain services, including:

• personalised matchmaking;

• identity verification;

• paid services;

• membership administration;

• safety processes; or

• circumstances where we reasonably need to identify the individual involved.

 

24. Privacy Complaints

If you believe that Catch Select has breached applicable privacy law or mishandled your personal information, you may make a privacy complaint.

Please contact us in writing and provide sufficient information to enable us to understand and investigate your complaint.

We may ask you for additional information.

We will investigate the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Information about privacy complaints is available from the OAIC.

 

25. Children

Catch Select's matchmaking and membership services are intended for individuals aged 18 years and over.

We do not knowingly provide matchmaking services to individuals under 18 years of age.

If we become aware that personal information has been collected in circumstances inconsistent with our services or applicable law, we may take reasonable steps to manage or delete that information where appropriate and permitted.

 

26. Contact Us

For privacy enquiries, requests, corrections or complaints, please contact:

Catch Select

Email: catchselect@gmail.com

ABN: 77 836 612 548

 

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our services;

• our information handling practices;

• technology;

• service providers;

• applicable law; or

• other relevant circumstances.

The updated Privacy Policy will be published on our website with an updated "Last Updated" date.

Where required by applicable law, we will provide additional notice or obtain consent in relation to material changes.

 

28. Important Privacy Information for Catch Select

This Privacy Policy is intended to reflect the structure and key obligations of the Australian Privacy Principles, including requirements relating to:

• transparent privacy practices;

• collection of personal information;

• collection of sensitive information;

• notification of collection;

• permitted use and disclosure;

• direct marketing;

• overseas disclosures;

• government-related identifiers;

• information quality;

• information security;

• access; and

• correction.

The Australian Privacy Principles require an APP entity to maintain a clearly expressed and up-to-date privacy policy that explains the kinds of personal information it handles, how information is collected and held, the purposes for which it is collected, held, used and disclosed, access and correction procedures, complaint procedures, and likely overseas disclosures and countries where practicable.

Before publication, Catch Select should complete the bracketed business details and ensure the policy accurately reflects its actual information handling practices, particularly:

• whether Catch Select is covered by the Privacy Act;

• what sensitive information is genuinely collected;

• whether police or criminal-history information is collected;

• which third-party platforms and providers are used;

• whether personal information is disclosed overseas and, where practicable, the relevant countries;

• how profile photographs and information are approved for sharing with potential matches;

• how consent is obtained and recorded;

• how long information is retained; and

• who is responsible for privacy complaints and requests.

Sensitive information is subject to stricter collection requirements, and APP 3 generally requires consent and reasonable necessity unless an exception applies. Overseas disclosures may also require reasonable steps to protect personal information before disclosure.

For direct marketing, Australian privacy requirements under APP 7 may apply, while commercial electronic messages must also comply with applicable spam requirements concerning consent, sender identification and a functional unsubscribe process.